Overnight Thesis Making at the Palace....

SURVEYING... Sept. 14, 2011

 

Before Departure 

At the bus

 

 

Arriving at the Destination

 Lunch time

 

 

 

 Eating at Jolibee before the survey

Survey Starts

 

 

Survey Ends

 

Gathering before going home

Making the Remaining Chapters- Chapter 7

CHAPTER VII

 NUMBERING PLAN

ACCESS DIFFERENT AND SPECIAL SERVICE

·         INTERNATIONAL DIRECT DIALING (IDD)

International Direct Dialing (IDD) is an international telephone call dialed by the caller rather than going via an operator. The term International Subscriber Dialing (ISD) was used in the United Kingdom and Australia until the terminology was changed to International Direct Dialing. International calls are made by dialing the international call prefix for the country one is in, followed by the country calling code for the country one wishes to call, then the phone number within that country. When phone numbers are published for use abroad, they typically include the country calling code, but replace the international call prefix with "+" to signify that the caller should use the prefix appropriate for their country.

·         NATIONAL DIRECT DIALING (NDD)

The NDD prefix is the access code used to make a call WITHIN that country from one city to another (when calling another city in the same vicinity, this may not be necessary). The NDD is followed by the city/area code for the place you are calling (city/area codes, where applicable, can be viewed by following the link from the country name on the table below).   Phone numbers are often written in this format: +44-(0)1234-XXXX-XXXX. This expresses the numbers used for both international and national long-distance calls. In the example, +44 indicate the country code, while (0) indicates the NDD. When dialing from outside the country, the NDD would not be used after dialing the country code; when dialing from within that country, the NDD would be used, but the country code would not. NOTE: All city/area codes used here are expressed for use in international calling; for national calls, prefix the area/city code with the NDD.

·         CALL WAITING

Call waiting in telephony, is a feature on some telephone networks. If a calling party places a call to a called party which is otherwise engaged, and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call (typically, this is done by pushing the flash button), and can then negotiate with the new or the current caller an appropriate time to ring back. Call waiting, then, alleviates the need to have more than one line for voice communications. Note that since the waiting call creates an audible (for example, a 440 Hz beep every ten seconds in North America), call waiting can cause dial-up Internet access connections to terminate, unless the modem supports the most recent V.92 modem standard. For this reason, call waiting is often disabled on shared voice/data telephone lines. In North America, the NANP uses *70 before a call to suspend call waiting for that call. A stuttered then regular dial tone confirms the de-activation.

·         CONFERENCE

A conference call is a telephone call in which the calling party wishes to have more than one called party listens in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. It is often referred to as an ATC (Audio Tele-Conference). Conference calls can be designed so that the calling party calls the other participants and adds them to the call - however, participants are usually able to call into the conference call themselves, by dialing into a special telephone number that connects to a "conference bridge" (a specialized type of equipment that links telephone lines). Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that participants dial to access the meeting or conference call.

·         CALL FORWARDING

Call forwarding is a telephone service that automatically routes the user's incoming calls to another number. The process may involve use of a virtual phone number. In a find me / follow me service, call forwarding may allow calls to be routed to the user at any location or to route calls through a number of different phone numbers or other applications, such as voice e-mail or text messaging.

·         SPEED DIALING

Speed dial is a function available on many telephone systems allowing the user to place a call by pressing a reduced number of keys. This function is particularly useful for phone users who dial certain numbers on a regular basis. In most cases, the user stores these numbers in the phone's memory for future use. The speed dial numbers are usually accessed by pressing a pre-determined key or keys on the phone, followed by a one or two-digit code which the user assigns to each number; however for ease of use, on many systems a call may be placed by pressing and holding one key on the numeric keypad. Speed dialing is also available via Custom Calling features from the Telephone Company's Central Office.

The numbers are programmed by the subscriber through the standard telephone dial, and speed dial calls are placed by dialing simply the digit and waiting a few seconds on a standard rotary dial phone and an older 3 sss0 key Touch Tone phone, or by dialing the number and the # key to instantly connect the call on a modern 12 key Touch Tone phone.

HOTLINE (COSTUMER SERVICE ASSISSTANCE)

   Customer service assistant: is to answer the needs and concerns of every customer that calls on the phone or comes through the door of a business.

Although dealing with less than pleased customers is part of the job description, the customer service assistant can often use a helping hand, or at least some sort of break. Enter the automated software of a call center.

Most of us know how a call center operates. The business programs the software to answer most of the common and simply questions and concerns that come up every day. Through a series of prompts, many of these questions can be answered, and the customer can hang up and go about his/her day. In some cases, the call center can even help the customer make purchases or pay bills electronically.

            Of course, the software cannot replace the job of the real customer service assistant. It is more like that much-needed helping hand. While a real live person deals with that disgruntled, confused, or troubled customer that really has a problem that no software can handle, the call center can expedite the needs of the consumer with common ever day small issues.